SHAREDROBES IDENTITY VERIFICATION

How does the Sharedrobes ID Verification works?

At Sharedrobes, we will always work to make our community as secure as possible for everyone. That’s why, with the very first booking, we may ask for a government ID.

As explained below, this helps us keep Sharedrobes secure, fight fraud, and more—and it’s something you’ll only have to do once.

How it works
 

When you’re asked for an ID, you’ll need to add a photo of a government ID (driving license, passport, etc.). Additionally, we may ask you to take a brand-new photo (selfie) of yourself holding your ID. This is different from your profile photo, which you may also be asked to provide.

If you're asked to take a photo of yourself, it needs to match your photo on your ID, and your ID must appear to be valid. If your photos don’t match, you’re under 18, or your ID doesn't appear to be valid, we may suspend your account. If you’re under 18, all current bookings will also be cancelled.

You have 3 options for verifying your ID:

 

  • Take a photo of your ID using your phone

  • Take a photo using your computer or mobile device’s web camera

  • Upload an existing photo of your ID

Completing this process isn’t an endorsement of any member, a guarantee of someone’s identity, or an assurance that interacting with them will be safe. Always use your own best judgement.

 

Once you complete the verification, we will send you a Verification Badge which will contain your unique verification code.

The Verification Badge will be an image that you will be able to add into your profile image. When doing this, make sure that it's visible to other members.

 

You will also be able to use it with your listing's images.

 

Many Sharers, Renters and Partners will look for the Verification Badge when deciding whether to complete a transaction with another member.

 
 
 
 
 

When you’ll be asked for an ID

This will happen with your first booking.

Your ID will never be shared with another member or anyone else who uses Sharedrobes.


Types of ID

 

Depending on your location and what country you’re from, you may be able to add one of the following types of government ID:

 

  • Driving licence

  • Passport

  • National identity card

 

It has to be an official government-issued ID—not a card for a school, library, gym, etc.—that also includes a clear photo of you.

If you add a passport, make sure the photo includes the numbers located at the bottom of the page with your picture.


What gets shared with other members

 

If you’re asked for a government ID, the following may be shared with another member:

 

  • The first name on your ID

  • Whether your ID has been successfully verified

  • Your profile photo and profile name

 

The following will never be shared with other members or anyone else who uses Sharedrobes:

  • The photo of your ID

  • The photo you take of yourself (your selfie) (if you’re asked to do that)


Privacy

We take privacy seriously. The information you provide during the process of verifying your government ID is governed by our Privacy Policy and sent to us and our third-party suppliers using SSL – the same secure encryption that websites use to transmit credit card numbers. Our third-party suppliers handle this info according to our Privacy Policy.


Storing and removing the photo of your ID

The storage of your government ID photo is governed by our Privacy Policy, which describes our efforts to protect your information.


The photos you provide of your ID will be completely deleted from our system and that of our third-party suppliers as soon as the verification process is completed, regardless of the outcome.